Quality Management

Quality is important at Lapp Tannehill, which is why, as part of LAPP NA, we hold a multi-site ISO 9001:2015 Certification. Our processes are monitored and we validate results using metrics to drive our continued success with an emphasis on customer satisfaction.

Plan, Do, Check, ActCustomer-Driven Quality
We are committed to meet 100% of our customer requirements and deliver quality products on time, through continuous improvement of our processes and procedures. Our customers depend on the quality and reliability of the products we offer and our success is measured by our customer’s satisfaction.

Continuous Improvement
Our Quality Management System is based on continuous improvement in all of our operations. We adopted a broader integrated quality management system that focuses on our internal processes, but also use methods to collect valuable customer feedback.

Setting Higher Standards
Our dedication to quality is illustrated by our recent achievement of UL Certification, which granted authorization to perform tests in full compliance with UL standards, but also Quality Validation and New Product Innovation. At LAPP’s state-of-the-art laboratory in New Jersey, LAPP can perform air oven aging, oil resistance, cold temperature, cold impact, and many other mechanical, electrical and environmental testing that go above and beyond regulatory standards.

Your Partner in the Industry
Our quality goes beyond inspection and compliance though. Our team is well-trained to offer you excellent customer service and sales support throughout the whole process. We’re committed to our quality management principles, ensuring customer satisfaction and a continued partnership of success.

 

Quality Documents

ISO 9001:2015 Certification

LAPP Quality Manual

LAPP Code of Conduct

Conflict Materials Position

 


What is ISO 9001:2015 Certification?

ISO 9001:2015 sets out the criteria for a quality management system. Based on a number of quality management principles, including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement, this certification helps ensure that customers get consistent, high-quality products and services. Lapp Tannehill and LAPP NA perform internal audits throughout the year and annual surveillance audits to monitor how our quality management system is working.

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